Privacy Policy

Preamble

Belcène attaches great importance to protecting the personal data entrusted to it and to applying a transparent approach in communicating information regarding the processing of your data and your rights.

This Privacy Policy is intended to inform you of the conditions under which Belcène, a simplified joint-stock company (SAS) registered under SIREN 303322408 with a share capital of €549,880.00, located at 2, rue du Puits Dixme, 94310 Orly, and registered with the Créteil Trade and Companies Register (RCS) under number B 303 322 408, acting as the data controller, collects personal data, the reasons why this data is collected, how it is used, and your rights.

It applies to all information provided by you or collected by Belcène, with the exception of data relating to your browsing on our website www.belcene-group.com, the processing conditions of which are described in the Cookie Management Policy below.

By "personal data," we mean any information collected and recorded in a format that allows you to be identified personally, either directly (e.g., your name) or indirectly (e.g., your phone number).

We invite you to read this Policy carefully to understand how we process your personal data.

We may make changes to this Policy over time. Any changes will be published on our websites.

What personal data do we process and how is it collected?

We may collect personal data directly from you, particularly in the context of:

Subscription to our Newsletter,

Participation in our loyalty programs, contests, events, surveys, polls, or product tests,

Communication of your reviews or feedback on our products or services,

Visiting or using our website: this data is collected through cookies or other trackers,

During your visit to our offices or logistics centers.

Management of information requests via the contact forms available on our website.

Correspondence and communications between Belcène and you, including emails, instant messaging, social media communications, or any other type of exchange and communication.

We may also indirectly collect personal data about you from our business partners to whom you have given your consent. In the latter case, you will be informed of this collection no later than one month after obtaining your data or at the time of the first communication addressed to you.

We are likely to collect and process the following information about you:

  • information relating to your identity (last name, first name, title),
  • your personal or professional contact details (postal address, email address, phone numbers, job title),
  • when placing an order, information relating to the transaction (order number, products purchased, and chosen payment methods).

For what purposes is your personal data collected? How long is it kept by Belcène?

Your information is collected only when this use is based on one of the legal grounds provided by the General Data Protection Regulation (GDPR). Belcène only retains your data for the duration necessary to achieve the purposes for which it was collected and in compliance with current legislation. Thus, we may retain your data even if you decide to no longer order our products or use our services, to comply with applicable legislation or to defend our interests or rights.

We may collect and use your data for:

Execution and monitoring of the commercial relationship. We collect your data for the purpose of processing and monitoring your orders, responding to your questions, requests, and/or suggestions, creating your customer account, providing you with after-sales service, and ensuring the administrative and financial management of the commercial relationship. During collection, you are informed of the information that is essential for us to process and execute your requests. The legal basis for this processing is the execution of any contract concluded with you and/or any pre-contractual measures at your request. We retain your personal data for the duration of our contractual relationship, then for the legal limitation period. Telephone recordings are kept for 2 months.

Sending information and commercial prospecting messages relating to our products and/or services. If you have purchased or requested information about our products or services, Belcène may send you, by email, particularly as part of its newsletter, information allowing you to better know and use our sites, products, and services, and to benefit from promotional offers on similar products. This use of your data is based on our legitimate interest. You can object at any time to the use of your data for promotional purposes directly on our website via the contact form provided or by following the link inserted in our Newsletters. Belcène retains the data for 3 years from the last contact with you or, if you are our customer, from the end of the commercial relationship.

Sending information and commercial prospecting messages relating to the products and/or services of Belcène's subsidiaries. This use of your data is based on your consent, which you can withdraw at any time directly on our website via the contact form or by following the link inserted in our Newsletters. Your personal data is kept for 3 years from the last contact with you or, if you are our customer, from the end of the commercial relationship.

Execution of marketing actions, for the purposes of:

Management of events, loyalty actions, contests, surveys, or tests for which you have registered and/or in which you have participated;

Management of your subscriptions and unsubscriptions to our Newsletter;

Conducting statistical analyses;

Improving our product offering and services;

This processing may be based on our legitimate interest or on your consent. Your personal data is kept for 3 years from the last contact or the end of the commercial relationship.

Browsing on our site. When consulting our sites or using online applications, we will ask you to consent to the use of cookies or other trackers. For any information on cookies placed through our websites or applications and their purposes, please consult our Cookie Management Policy Cookie Management Policy.

Defense and protection of our rights. We may use and retain your data in the context of defending or protecting our rights or interests (for example, debt collection, assignment of receivables, fight against fraud, defense of our intellectual property rights), legal actions, and the management of claims or disputes. This processing is based on our legitimate interest. Your data is kept for the legal limitation period. This period may be extended in the event of judicial or administrative proceedings.

Security of our sites or activities. We also implement security measures aimed at protecting our staff, visitors, premises, and assets (notably a video surveillance system and monitoring of observed incivilities). These processing operations fall under our legitimate interest. Data is kept for a period of 3 months for video surveillance images. This period may be extended in the event of judicial or administrative proceedings.

Who can have access to your personal data?

Your personal data is intended for the Belcène departments concerned by your requests. It may also be communicated to our subcontractors for the execution of services or missions that we entrust to them, or to other recipients to comply with our legal obligations or according to your consent. Our subcontractors have access only to the information they need to perform the service, and we ask them not to use your personal data for other purposes. We require contractual guarantees to ensure that our subcontractors preserve the confidentiality and security of your data. Thus, your personal data may, for example, be communicated to:

Our transport subcontractors, in the context of delivering your orders;

Our payment service providers, in the context of executing payments for orders placed on our site;

Our subcontractors in the context of service provision contracts, such as:

Marketing agencies, social media and digital agencies, or advertising networks to help us carry out advertising, marketing, and commercial campaigns, analyze their effectiveness, and manage your contacts and questions;

IT service providers, such as platform providers, hosting services, maintenance, and technical support services for our databases as well as for our software and applications that may contain personal data about you;

Statutory auditors, our advisors in the context of collection actions, administrative or judicial tax authorities, or dispute resolution bodies to comply with their requests;

Where is your personal data hosted?

Our data is stored on secure servers located in the European Union. To operate certain services, some of our subcontractors may be required to transfer or host data in countries located outside the European Union. In these cases, Belcène ensures to contractually request the implementation of appropriate guarantees in compliance with the GDPR.

How do we protect your personal data?

We attach great importance to the protection of your personal data and take all reasonable precautions to preserve the confidentiality and security of the personal data processed and prevent it from being distorted, damaged, destroyed, or accessed by unauthorized third parties. Technical and organizational security measures have been established for this purpose.

Although we strive to protect your personal information, as the transmission of information online via the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our site.

What are your rights regarding your personal data?

You enjoy a number of rights concerning your personal data and its processing in accordance with regulations. You notably have the right:

  • to know what personal data concerning you is in our possession and, if applicable, to obtain a copy of it;
  • to require that we correct any errors in your personal data;
  • to require that we erase certain data relating to specific circumstances and if we have no reason to continue processing;
  • to request that we communicate your personal data to you or to another service provider in a simple and structured format;
  • to object at any time to the processing of your personal data for direct marketing purposes;
  • to object, in other circumstances, to the continued processing of your personal data;
  • to ask us to limit or interrupt the processing of your personal data in certain circumstances.

You can exercise your rights with Belcène's Data Protection Officer:

By email at the following address: contact@belcene.com

By post at the following address:

2, rue du Puits Dixme, 94 310 Orly

By using the contact form available on the site.

You also have the right to file a complaint with the CNIL by email (see procedures at https://www.cnil.fr/en/complaints/) or by post at the following address:

CNIL, 3 place de Fontenoy, TSA 80715, 75 334 Paris Cedex 07

Please note that, in order to protect your privacy, it will be necessary for us to identify you to respond to your request. To do this, we may ask you for a copy of an identity document.

Updated – October 2026

Cookie Management Policy:

What is a cookie and what is its purpose?

A cookie is a text file or software element that records information relating to your terminal's (computer, tablet, smartphone, etc.) navigation on the Internet. Cookies are used to recognize your browser during the validity period of the cookie concerned.

Cookies have multiple uses: they can be used to remember your customer ID with a merchant site, the current contents of your shopping cart, an identifier allowing your navigation to be tracked for statistical or advertising purposes, among others.

Why does Belcène use cookies?

Belcène is always looking for both innovative and high-performance solutions to improve your experience on its website www.belcene-group.com and offer you quality service. As such, Belcène may use cookies to personalize your searches and increase your browsing speed, remember your choices, such as a language preference, and produce anonymous statistics. Some cookies may require your prior consent before the cookie is installed on your terminal.

During the first visit to our site www.belcene-group.com, a banner informs you of the presence of cookies and invites you to indicate your choice. Except for strictly necessary cookies which are activated by default, cookies are only deposited if you accept them.

You can accept cookies globally by clicking "Accept" or configure your preferences by purpose by clicking "Settings." You can withdraw your consent and change your choices at any time by going to the "Cookie Management" page at the bottom of each page of the site.

What type of data can be collected?

Cookies can collect the visitor's IP addresses, data relating to the browser and the device used. A unique identifier is assigned to each visitor.

What type of cookies are used by Belcène?

The following cookies are used by Belcène:

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be deactivated in our systems. They are generally set in response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can configure your browser to block or be informed of the existence of these cookies, but some parts of the website may be affected. These cookies do not store any personally identifiable information.

Performance cookies

Cookies for statistical or analytical purposes, managed by ourselves or by other companies, allow us to count the number of visits to our website and determine traffic sources. The data obtained helps us understand how often our website is visited, which parts of our website visitors enjoy the most, and how to improve it.

We use the following Google Analytics cookies to collect this information:

Name: _ga/_gid

To consult the Google Analytics cookie privacy policy, go to: https://support.google.com/analytics/answer/6004245

You can install a browser add-on to deactivate Google Analytics by going to: https://tools.google.com/dlpage/gaoptout.

Social media sharing buttons

Belcène uses plugins or buttons linking to social networks such as Facebook, Twitter, LinkedIn, or YouTube to allow our content to be shared on social media. These sharing buttons aim to give visibility to our site.

If you use a sharing button, the social network concerned may collect data. Please note that Belcène has no influence on the data collected by social networks via the buttons. To know the data concerned by the collection, its purpose, as well as the methods of processing and use of information by social networks, as well as the rights and setting possibilities you have to protect your privacy, we invite you to consult the data protection notices published by the social networks concerned.

How to set cookies?

Via our cookie management tool

Belcène's cookie management tool can be used to personalize your cookie preferences. The tool will record your choices and request your consent again as soon as necessary.

Via your browser

On a computer, tablet, or smartphone:

Through your Internet browser, you can view the cookies already installed on your computer and delete them one by one by cookie type or as a whole.

You can also set certain cookies via the "Network Advertising Initiative" site or on your Internet browser to block or receive a warning for any cookie installation. The steps to follow differ for each browser, but you can find instructions in its "Help" menu. Browser settings can be performed independently on each of the terminals you use to access our site.

Please note that uninstalling or blocking cookies used on the Sites may affect or even prevent your use of these Sites.